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FAQs

Q: Do I change into a robe when I check in for my appointment?
A: We recommend putting on a robe for color services but is at your discretion.

Q: When I come in for an upstyle, how should i wear my hair?
A: We need clean dry hair but if you want to have your hair blow dried it will be an additional charge and a longer appointment time.

Q: What forms of payment do you accept?
A: We accept Master Card, Visa, American Express, Discover, check or cash.

Q: Can gratuity be added to a credit card?
A: We ask that gratuity be in the form of cash or check.

Q: What is your return policy?
A: Clients are welcome to return products within 2 weeks of purchase and will receive a credit only towards future purchases. If products are used, a credit for half the value will be issued.

Q: What is your cancellation policy?

A: We do require a credit card on file to hold the appointment with new or returning guests that do not keep regular appointments and are booked for longer appointment times. We have a 24 hr cancellation policy but would appreciate 48 hrs to fill the stylists time. 

No call or no shows will be charged 50% of the service scheduled.

We understand things happen, please let us know. You will not be charged for cancellations due to illness and emergencies.

We apologize for any inconvenience and thank you for understanding.

Q: Is it necessary to pre-book your appointment?
A: We recommend you to pre-book to ensure the day and time that best suits your schedule.

Q: Do you take walk ins?
A: Clients are always welcome to walk in, if the time allows we are happy to accommodate you.



Featured Item
Refer And Receive
Guests that refer a new guest for any hair service will receive a Thank You letter with $10.00 off their next service.

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Featured Item
Birthday Discount
It's your special day! Look for an e-mail from us with $10.00 off your next product purchase. Please make sure your E-mail and birth date is updated on your next visit.

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2032724247
98 Elm StCheshireCT06410United States
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