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FAQs

Q: Do I change into a robe when I check in for my appointment?
A: We recommend putting on a robe for color services but is at your discretion.

Q: When I come in for an upstyle, how should I wear my hair?
A: We need clean dry hair but if you want to have your hair blow dried it will be an additional charge and a longer appointment time.

Q: What forms of payment do you accept?
A: We accept Master Card, Visa, American Express, Discover, check or cash.

Q: Can gratuity be added to a credit card?
A: We ask that gratuity be in the form of cash, check or venmo.

Q: What is your return policy?
A: Clients are welcome to return products within 2 weeks of purchase and will receive a credit only towards future purchases. If products are used, a credit for half the value will be issued.

Q: What is your cancellation policy?

A: We do require a credit card on file to hold the appointment with new or returning guests that do not keep regular appointments and are booked for longer appointment times. We have a 24 hr cancellation policy but would appreciate 48 hrs to fill the stylists time. 

No call or no shows will be charged 50% of the service scheduled.

We understand things happen, please let us know. You will not be charged for cancellations due to illness and emergencies.

We apologize for any inconvenience and thank you for understanding.

Q: Is it necessary to pre-book your appointment?
A: We recommend you to pre-book to ensure the day and time that best suits your schedule.

Q: Do you take walk ins?
A: Clients are always welcome to walk in, if the time allows we are happy to accommodate you.



Featured Item
Free Color Consultation
Ask about our FREE color consultation service. (normally $15.00) We'll have one of our senior designers show you how to maximize your face shape, skin tone and eye color using the latest color design techniques. See what our color design specialists can do to enhance your image!
Complimentary with mention of this promotion on our website.

More Offers & Coupons
Featured Item
Blow Out Savings Card!
Pamper yourself!
Come in for 10 Blow Outs and receive the 11th one free!
Blow dry punch card available with visit.
Ask your stylist for more information!

More Offers & Coupons
2032724247
98 Elm StCheshireCT06410United States
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